General Terms and Conditions

Hotel Orion Budapest
Valid from February 1, 2025.

1. Service Provider Information

• Operator: Orion Hotel Kft.
• Headquarters: 1023 Budapest, Bécsi út 3-5.
• Site: 1013 Budapest, Döbrentei utca 13.
• Company Registration Number: 01-09-444161
• Tax Number: 32817207-2-41

2. General Rules

2.1. These “General Terms and Conditions” govern the use of the accommodation and services of Orion Hotel Budapest, operated by the Service Provider.

2.2. Special, individual conditions are not part of the published General Terms and Conditions, but do not exclude the conclusion of separate agreements with travel agents, organizers, and occasionally other conditions appropriate to the type of business.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest.

3.2. If the Guest places an order for services directly with the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together – if the conditions are met – become contractual parties (hereinafter referred to as Parties).

3.3. If a third party (hereinafter referred to as the Intermediary) places an order for services with the Service Provider on behalf of the Guest, the terms of cooperation are governed by the contract / confirmation concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.

3.4. Due to legal requirements, the Service Provider can only provide the services if the Guest provides their name, address and contact details to the Service Provider before using the service.

4. Conclusion of the Contract, Method of Booking, Modification, Notification Obligation

4.1. The Service Provider sends an offer in response to the Guest’s written request for an offer. If no specific order is received within 24 hours of sending the offer, the Service Provider’s obligation to make an offer ceases.

4.2. The Contract is concluded with the Service Provider’s written confirmation of the Guest’s written booking and is thus considered a written Contract. Verbal bookings, agreements, modifications, or their verbal confirmation by the Service Provider are not considered contractual.

4.3. The Contract for the use of accommodation services is for a specified period.

• a. If the Guest leaves the hotel permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration of the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
• b. The extension of the use of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the services already performed.

4.4. Any modification and/or addition to the Contract requires a written agreement between the Parties.

5. Cancellation Conditions

5.1. Unless the Service Provider specifies otherwise in its offer, the accommodation service can be canceled free of charge up to the 14th day before the day of arrival.

• a. If the Contracting Party has not secured the use of the accommodation services by paying a deposit, providing a credit card guarantee, or in any other way specified in the Contract by the specified deadline, the Service Provider’s service obligation ceases.
• b. If the Contracting Party has secured the use of the accommodation services by paying a deposit, providing a bank card / credit card guarantee, or in any other way specified in the Contract, and does not arrive by 18:00 local time on the day of arrival, or does not indicate in advance that they will arrive at a later time, the Service Provider may enforce a penalty of the amount specified in the Contract, but at least one night’s accommodation fee.

Cancellation conditions for direct, individual bookings:

Option deadline is the thirtieth day before arrival. After that, the booking must be confirmed with a deposit, if it is not done, the booking will be canceled.

• Free of charge 14 days before arrival
• 50% of the ordered service 14-2 days before arrival
• 100% of the ordered service is payable as a penalty within 24 hours or in case of no-show.

If the order is made through an accommodation intermediary, the cancellation conditions of the given intermediary apply to the Guest’s cancellation conditions. If cancellation does not occur within the deadline specified there, the hotel classifies the booking as a guaranteed booking, the amount paid at the time of booking will be enforced as a penalty and no refund will be given if the voucher is not used. In case of booking through a travel agency, the agency’s cancellation conditions for the passenger apply. In other cases, the hotel’s General Terms and Conditions apply.

5.2. In the case of booking products of the Service Provider subject to special conditions, group travel, or events, the Service Provider stipulates different conditions recorded in an individual Contract.

6. Prices

6.1. The room rates of the hotel operated by the Service Provider are displayed on the hotel’s website.

6.2. The Service Provider may freely change its advertised prices without prior notice. This does not affect already confirmed bookings.

6.3. Current discounts, promotions, and other offers are advertised on the hotelorion.hu website.

6.4. The hotel’s child rates may vary from season to season and package offer to package offer.

7. Method of Payment, Guarantee

7.1. To guarantee the use of the service according to the Contract and the settlement of the consideration, the Service Provider:

• a. may request credit card / bank card details, during which 30%, 50%, or 100% of the value of the ordered and confirmed services will be charged to the credit card. The credit card may be charged upon confirmation of the booking, prior to arrival, or according to the cancellation conditions. The handling of bank card data is carried out in accordance with the provisions of the Service Provider’s Data Management Information.
• b. may request the payment of a deposit by bank transfer for a part or the entire amount to be paid.
• c. may request the payment of a booking fee by bank transfer for a part or the entire amount to be paid.

7.2. The Contracting Party may settle its invoice in HUF and/or EUR.

• a. The Contracting Party may settle its invoice in HUF. In addition to HUF, the Service Provider accepts EUR for the purpose of settling invoices. The conversion and invoicing always takes place on the day of payment, at the valid foreign exchange mid-rate of the Hungarian National Bank. In the case of cash payments in EUR currency, the Service Provider will settle any amount to be returned in HUF.
• b. The Service Provider accepts cashless payment methods (credit card, Széchenyi Recreation Card, and based on a separate contract; gift voucher, voucher, etc.), the current list of which is made available to the Contracting Party upon request. In the case of a booking, it is recommended for the Contracting Party to clarify the possibility of payment with the selected cashless payment method.

8. Method and Conditions of Using the Service

8.1. The Guest can occupy the hotel room from 14:00 on the day of arrival (Check in), and is obliged to leave it by 11:00 on the last day of stay (Check out), unless the Service Provider allows the Contracting Party to arrive earlier (Early check in) or depart later (Late check out) after prior arrangement. The price list contains the fee for earlier arrival or later departure.

8.2. If the Guest wishes to occupy the room before 10:00 on the day of arrival, the Service Provider must be paid the price of the previous night.

9. Pets

9.1. Pets are not allowed in the Service Provider’s accommodation. The Service Provider is entitled to refuse to provide accommodation services to a Guest arriving with a pet.

9.2. If the Guest brings a pet into the accommodation area without the prior permission of the Service Provider, the Service Provider is entitled to terminate the accommodation service with immediate effect, as well as to charge an extra cleaning and disinfection fee, the amount of which is included in the current price list.

9.3. The provisions on the prohibition of pets do not apply to assistance dogs defined in the legislation (especially guide dogs, mobility assistance dogs, hearing assistance dogs), which are entitled to enter the accommodation area according to the applicable legislation.

10. Refusal to Perform the Contract, Termination of the Service Obligation

10.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect, thus refusing to provide the services, if:

• a. the Guest does not use the room or the facility provided for its intended purpose.
• b. the Guest behaves objectionably, rudely with the safety, order of the accommodation, its employees, is under the influence of alcohol or drugs, exhibits threatening, offensive, or other unacceptable behavior.
• c. the Guest suffers from an infectious disease or their hygienic condition is inadequate.
• d. the Contracting Party fails to fulfill its advance payment obligation specified in the Contract by the specified deadline.

10.2. If the Contract between the parties is not fulfilled due to “force majeure” reasons, the contract terminates.

11. Accommodation Guarantee

11.1. If the Service Provider’s hotel cannot provide the services included in the Contract due to its own fault (e.g. overbooking, etc.), the Service Provider is obliged to immediately take care of the Guest’s accommodation.

11.2. The Service Provider is obliged to:

• a. provide/offer the services included in the Contract, at the price confirmed therein, for the period stipulated therein – or until the impediment ceases – in another accommodation of the same or higher category. All additional costs of providing the substitute accommodation are borne by the Service Provider.
• b. provide the Guest with the opportunity to make a phone call free of charge once to announce the change of accommodation.
• c. provide free transfer for the Guest to move to the offered substitute accommodation and for any subsequent return.

11.3. If the Service Provider fully fulfills these obligations, or if the Guest has accepted the substitute accommodation offered to them, the Contracting Party may not make a subsequent claim for damages.

12. Guest’s Illness, Death

12.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.

12.2. In the event of the Guest’s illness/death, the Service Provider claims cost compensation from the patient’s/deceased’s relative, heir, or the payer of the invoice; for any medical and procedural costs, the value of the services used before the death, and any damages caused to the equipment and furnishings in connection with the illness/death.

13. Rights of the Contracting Party

13.1. Under the Contract, the Guest is entitled to use the ordered room and those facilities of the accommodation for their intended purpose, which are included in the usual range of services and are not subject to special conditions.

13.2. The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to handle complaints submitted to it in writing during this period (or recorded by it in a report).

13.3. The Guest is obliged to report their complaint regarding the service, if possible, during their stay at the accommodation. In the case of complaints submitted after departure, the Service Provider’s investigation options are limited.

14. Obligations of the Contracting Party

14.1. The Contracting Party is obliged to pay the value of the services ordered in the Contract by the date and in the manner specified in the Contract.

14.2. The Guest ensures that a child under the age of 14 under their responsibility stays in the Service Provider’s hotel only under adult supervision, and the parent is fully responsible for damages caused by the child until the child reaches the age of 18.

14.3. The Guest may not bring their own food or drinks into the hotel area.

15. Liability for Damages of the Contracting Party

The Guest is responsible for all damages and disadvantages suffered by the Service Provider or a third party due to the fault of the Guest, or their companion, or other persons under their responsibility. The guest is responsible for paying the Service Provider for the damage caused by them. This liability also exists if the injured party has the right to claim compensation for their damage directly from the Service Provider.

16. Rights of the Service Provider

If the Guest fails to fulfill their obligation to pay the fee for the services used or ordered in the Contract but not used, which are subject to a penalty, the Service Provider may file an official report.

17. Obligations of the Service Provider

The Service Provider is obliged to:

• a. perform the accommodation and other services ordered under the contract in accordance with the valid regulations and service standards.
• b. investigate the guest’s written complaint and take the necessary steps to resolve the problem, which it is obliged to record in writing.

18. Liability for Damages of the Service Provider

18.1. The Service Provider assumes responsibility for all damages suffered by the Guest, which occurred within its facilities due to the fault of the Service Provider or its employees.

• a. The Service Provider’s liability does not extend to damage events that occurred due to an unavoidable cause outside the circle of the Service Provider’s employees and guests, or that were caused by the guest themselves.
• b. The Service Provider may designate places in the hotel where Guests may not enter. The Service Provider assumes no responsibility for any damages or injuries that occur in such places.
• c. The Guest must immediately report the damage they have suffered to the hotel and provide the hotel with all the necessary information to clarify the circumstances of the damage event, possibly to take a police report / police procedure.

18.2.1. The Service Provider also assumes responsibility for the damage suffered as a result of the loss, destruction, or damage of the belongings of the occupying Guest, if the Guest has placed them in a place designated by the Service Provider or generally intended for this purpose, or in the safe of their room, or which they have handed over to an employee of the Service Provider whom they could consider authorized to take over their belongings. The Service Provider is only responsible for valuables, securities, and cash if the item was expressly taken over for safekeeping, or the damage occurred for a reason for which it is liable according to the general rules. In the above cases, the burden of proof rests with the Guest.

18.2.2. The Service Provider assumes no responsibility for valuables left in vehicles in the Service Provider’s parking lot.

18.3. The service provider assumes no responsibility for valuables left in other areas of the hotel.

19. Confidentiality

The Service Provider handles personal data that comes to its knowledge during the performance of the Contract in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the relevant Hungarian data protection legislation. The detailed rules for the handling of personal data are contained in the Service Provider’s Data Management Information, which is in effect at all times.

20. Force Majeure

Any reason or circumstance (for example; war, fire, flood, weather conditions, power outage, strike) over which the party has no control (force majeure) releases any party from the performance of its obligations under the Contract as long as that reason or circumstance exists. The parties agree to do everything in their power to minimize the possibility of these reasons and circumstances occurring and to remedy the damage or delay caused thereby as soon as possible. A health emergency, an investment / reconstruction affecting the entire hotel, which makes the operation of the entire hotel impossible, falls under the same category as force majeure. In cases of force majeure, cases falling under the same category as force majeure, the hotel only and exclusively reimburses the amount paid by the Guest, the Guest is not entitled to compensation.

21. Applicable Law, Court of Jurisdiction in the Legal Relationship of the Parties

The provisions of the Hungarian Civil Code are applicable to the legal relationship between the Service Provider and the Contracting Party. The court with jurisdiction according to the place of service is competent to conduct any legal dispute arising from the service contract.

22. Website

22.1. References and links
The Service Provider has no influence on the design and content of third-party material linked or referenced on its websites.

22.2. Copyright
The arrangement of the websites, the diagrams, images and logos used, and the collection of individual contributions are protected by copyright. Any copying or use of such objects as diagrams, images or texts in other electronic or printed publications is not permitted without the consent of the official representative of the Service Provider.

22.3. Cookies
When you visit our websites, a recurring cookie (a small text file) is created and saved on your computer’s hard drive. The cookie allows you to be recognized when you visit our website, making it easier to browse the site and personalize your online experience.

22.4. Analytics
We use a website analytics tool that creates a data series and tracks how our visitors use our website. When you visit our website, we create cookies for the purpose of recording what you are searching for on our website and to obtain personally non-identifiable information about it. This tool helps us improve your online experience and enhance the user-friendly nature of our website. We never use it to collect personal information. Most browsers automatically accept cookies, but you can delete or reject them. Since every browser is different, select the “Help” heading in your browser’s toolbar to find out how to set your cookie preferences. However, you may not be able to use certain features on our website if you choose not to accept cookies.

22.5. SSL security
To guarantee your security and ensure highly confidential data management, our Website uses SSL data protection encoding software for online bookings. Your credit card number and any other information you enter when filling out various questionnaires is automatically data protection encoded and protected during transmission over the network. Once the information arrives on our server, it is decoded using a unique private key. SSL enables your browser to connect to our website and agree on a secure communication channel in a transparent manner. SSL is the most widely used and most successful secure transaction system today. To use this system, you simply need to check your browser’s compatibility. The existence of an encrypted connection can be checked by the https:// prefix and the lock icon in the address bar of the browser.

22.6. Newsletter subscription
When subscribing to the newsletter, by voluntarily providing the name and e-mail address, the user consents to the Service Provider sending him/her an electronic mail. The Service Provider ensures that the user can unsubscribe from the newsletter at any time by sending an email to the hotel or by clicking on the unsubscribe link in the newsletter.

22.7. Remarketing code
We use remarketing codes on the website to track visits to certain specific pages in order to provide targeted marketing messages to visitors to those pages in the future. Visitors to the website can enable or disable the cookies that provide the remarketing codes by setting the appropriate settings in the browser.